Profile access and local diagnostics

Start with access, not deletion

You can control which sources a profile sees and inspect local diagnostic information without deleting your Odyssey account. Choose the control that matches the task.

The current native source keeps Odyssey’s app, playback and crash diagnostics on the device and disables automatic remote diagnostic uploads. The older Share remote diagnostics control is not part of the current Settings flow. A manually exported support summary is a separate action that you choose.

This guide explains implemented controls. It does not replace the published Privacy Policy or create a new retention or support-response promise.

Review a profile’s permitted sources

1. Open Manage Player on the Odyssey website and authenticate to the intended account.
2. In Profiles, choose Edit.
3. Review Share every media source with this profile.
4. For selective access, turn that option off and review Selected sources.
5. Choose Save profile, then verify the result while using that profile in the app.

A profile-entry PIN can protect access to a profile. It does not change what the underlying provider permits. Likewise, a friendly profile name is not a security credential.

Inspect and export local diagnostics

1. Open Settings → Diagnostics → Open Diagnostics.
2. Review the information for the device and failure you are investigating.
3. Use Refresh when you need to reload the local view.
4. If you want a summary, choose Export Support Summary. On iPhone, iPad and Mac, Copy Source Summary is also available where shown.
5. Review any exported or copied text before you choose to share it with support.

These actions do not mean diagnostics are continuously uploaded. The source disables automatic remote diagnostic events even if a legacy saved preference exists. Do not confuse that with ordinary source, account or manually submitted support requests.

Remove management codes, passwords, private invitation links and full credential-bearing source addresses from material you send. Automatic filtering does not replace checking your own screenshot or message.

Protect the management code

A full management code is an account credential. Share only the specific identifier required by a feature: for example, Friends accepts the last four code characters or an email address. It does not ask another viewer to send their full code.

Manage Player includes Change management code. Its confirmation warns that the old code and existing player activations stop working immediately and that devices must reconnect with the new code. Read that warning before proceeding; changing a code is not an ordinary refresh.

If a code may be exposed, use the actual account-security controls. Merely changing a profile picture or a friend nickname does not revoke device access.

Worked example

A household owner wants a profile to use only one media server. They edit that profile’s selected sources in Manage Player and save. When investigating a playback problem, they open local Diagnostics, export a support summary and inspect it before sending the relevant details.

Later they notice a screenshot containing a full management code was shared accidentally. That is a separate account-security issue: they review Change management code, knowing that devices will need reconnection. There is no need to delete viewing history merely to inspect local diagnostic information.

Account deletion is a separate action

Manage Player offers Delete account, followed by the Delete Odyssey account confirmation and Delete permanently. The form requests the credential appropriate to the account type.

The confirmation describes removal of the web account, source records, profiles, sessions and management activations. It also states that App Store purchases remain managed by Apple. Read the current confirmation and privacy policy before taking this permanent action; account deletion is not a troubleshooting step for a temporary playback error.

Questions and troubleshooting

A device still behaves differently: confirm its account, active profile and connection. Not every device setting has the same sync scope.

Can a friend see all my sources? Friendship and shared-viewing invitations do not grant provider credentials or media rights. Each flow has its own access checks.

Does changing a photo remove an uploaded file immediately? The profile control changes the selected picture. This guide does not establish a storage-deletion timetable.

Where can I find the policy? Use the published Privacy Policy and contact options on the support page rather than relying on an article for a new legal promise.