A little help, whenever you need it
Back to
watching.
Set up your player, bring your sources together, or find your way around Channel Studio. Start here.
Connect sources, set up profiles and keep your devices together with one management code.
Open player management Make it your channelChoose collections, shape your schedule and review your lineup in Channel Studio.
Open Channel Studio Set up Home DVRFind beta downloads, installation guides and platform requirements for your computer.
Explore downloadsStart here
A few quick checks.
A source refresh and a connection check can help narrow down a playback or guide issue.
- Confirm your device has internet access.
- Open Odyssey Settings and refresh the affected source.
- Check whether the provider's own service is available.
- For guide issues, confirm the source has an EPG URL or provider guide identifier.
- If you opted into diagnostics, include the approximate failure time so the team can locate the redacted event.
Find your next step.
Sources, profiles and your own channels.
Where do I find my management code?
Open Odyssey Settings on your player to find the full management code. Enter it in Manage player to open that account's sources, profiles and connected devices. Keep the code private; it grants access to your player account.
How do I add Jellyfin, Emby or Silo?
In Manage player, choose Add source, then Media server. Enter your server URL, tick Jellyfin, Emby or Silo, and add the API key or access token requested by the form. Give the source a name, then save it.
Can different profiles use different sources?
Yes. Edit a profile in Manage player and choose whether it shares every source or only selected sources. The same area includes profile type, age restrictions and discovery preferences. Changes are applied when Odyssey starts or refreshes on a connected device.
Where do I edit channels and their schedules?
Open Channel Studio with your management code. Choose an existing channel or create one from collections shared by Odyssey. Set its schedule, review the proposed lineup and publish when ready. Publishing applies the new schedule at the next programme boundary.
Use the Templates, Packs, and Import & export buttons in Channel Studio to explore more ways to build your lineup. Channel icon overrides are available for adult profiles through Manage player.
What can Home DVR record, and how does Watch Party work?
Home DVR records, shares and restreams Live TV using storage you control. Watch Party is for movies and series only; each participant plays from their own authorised provider with synchronised playback controls.
Home DVR is currently in beta. The Apple Silicon Mac download is signed and notarized; Windows remains unsigned. Full DVR setup and real-device workflow QA remain pending. Read the platform limitations, installation guide and checksums before installing.
Your Apple account
Purchases and restores.
Purchases and restores occur only inside Odyssey through Apple. Billing, cancellation, refund, trial, and Family Sharing controls are managed through your Apple Account. Odyssey support cannot request your Apple password or payment-card details.
Your own media
Content and providers.
Odyssey does not supply media or provider subscriptions. For missing channels, expired access, geographic restrictions, or provider account problems, contact the provider that supplied your authorised source.
For app, account, profile, guide, source-management or purchase questions, email the Odyssey support team. Include your Odyssey app version, device and operating-system version, provider type, the screen where the problem occurred, and the approximate time.
Never email a playlist password, access token, management code, or payment information.