Support
Help for your screen.
For Odyssey app, account, profile, guide, source-management, and purchase questions, contact the Odyssey support team.
Support information updated 20 August 2026
Contact support
Email [email protected]. Include your Odyssey app version, tvOS version, provider type, the screen where the problem occurred, and the approximate time. Never email a playlist password, access token, management code, or payment information.
Before contacting support
- Confirm the Apple TV has internet access.
- Open Odyssey Settings and refresh the affected source.
- Check whether the provider's own service is available.
- For guide issues, confirm the source has an EPG URL or provider guide identifier.
- If you opted into diagnostics, include the approximate failure time so the team can locate the redacted event.
Purchases
Purchases and restores occur only inside Odyssey through Apple. Billing, cancellation, refund, trial, and Family Sharing controls are managed through your Apple Account. Odyssey support cannot request your Apple password or payment-card details.
Content and provider support
Odyssey does not supply media or provider subscriptions. For missing channels, expired access, geographic restrictions, or provider account problems, contact the provider that supplied your authorised source.