Problemas de Home DVR

Comece com a fase fracassada

Home DVR has several independent stages: the desktop service starts, Odyssey connects, a source is authorised, a recording is scheduled, media is written and a player opens it. A success at one stage does not prove that the later stages work.

Start with the last confirmed result. Record the device, app version, approximate time and exact visible error. Keep management codes, source passwords and sharing links out of screenshots or copied reports.

A Companhia não vai abrir

Use o instalador atual da Download página. The Mac signing repair was separately checked for installation and launch; that does not establish end-to-end recording on your setup.

If macOS reports an older download as damaged, replace that download with the current signed, notarised installer and follow its installation guide. Do not turn off Gatekeeper or delete security attributes as a routine workaround.

On Mac, Odyssey Home DVR is a menu-bar application. Open its menu and choose Settings... if you do not see a normal application window. Opening Settings still does not start the recording service.

A app não pode se conectar

1. On the service host, check whether Home DVR is running. The Mac companion has Refrigerar o status e Verifique Configuração.
2. In Odyssey, open Settings → DVR → Open Home DVR e inspecção Gestão de conexão onde disponível.
3. Check the server address and port. Use the intended HTTPS endpoint, not an unencrypted backend listening on port 3000.
4. Verifique se o certificado cobre o endereço e está confiado neste dispositivo cliente.
5. Check the DVR username and password, or use Reconectar a conexão salgada para uma conexão salvável.

“Trust this HTTPS server” records your choice of server; it does not make an invalid certificate valid. A local address that works at home may not work from an outside network.

A gravação ou partilha não está disponível

Check the active profile and the source’s current permission. The source policy distinguishes Recordes e Restream. A changed source can invalidate a previously approved configuration.

Usando Fonte de refresco when offered, then review the current status. The service can report a disabled, unsupported or unconfigured source. It can also apply account eligibility rules. Do not infer a product price or entitlement from an old screenshot; follow the current service response.

For sharing, check whether the programme is actually on air. A future programme may be schedulable but is not yet a live share.

A ação de gravação foi adiada

Se a tela oferece Verificar a ação, use it before creating another recording. A timeout can leave the client uncertain whether the service accepted the first request. Repeating the action without checking can make the situation harder to interpret.

Usando Reprodução de gravações and inspect Scheduled for the intended programme. Confirm its title, start time and status. Only retry creation when you understand the outcome of the earlier action.

Um programa foi perdido, falhado ou interrompido

Verifique o trabalho em Biblioteca → Registo → Planejado. Check whether the host was awake and the service running at the required time. Review storage availability, free space, source reachability and allowed connection limits.

Then inspect the guide timing. A programme that started early, ended late or changed channel can differ from the original schedule. Padding can help with expected timing differences, but cannot recover media from an offline recorder or a past unrecorded start.

Closing the player window is different from stopping the service. On Mac, Install DVR deliberately leaves the service stopped until the required setup and start steps are complete.

Um registro existe, mas não vai jogar

O acesso é negado: Revise o perfil, permissão de fonte e se um link de compartilhamento expirou ou foi revogado.

A TV já não está disponível: refresh the recording and sharing status. An old player can outlive the link or item it opened.

A empresa ou a fonte está ocupada: Aguarde brevemente e veja os fluxos atuais e os limites de conexão antes de iniciar sessões adicionais.

A inscrição foi alterada ou não podia ser procurada: reopen it. The player needs the current media state.

Vídeo sem suporte: verify the companion’s source and media response. A network retry does not change an unsupported format by itself.

Exemplo e o próximo passo

A scheduled recording is absent from Recorded. The owner checks Scheduled and finds it marked Missed. They then discover that Home DVR was installed but never started. They complete configuration, start the service and test a short future recording. They do not claim that the missed programme has been recovered.

If the issue remains, contact support with the failed stage, device and app version, host platform, time and redacted error. Say whether a short authorised test recording succeeds. That evidence is more useful than “DVR is broken” and does not require sharing credentials.