Delete your Odyssey data.

Delete through web management

1. Open odysseyplayer.com/manage.
2. Sign in with the management code shown by the player, or with your email and password if your account uses email sign-in.
3. Open Account and data.
4. Select Delete account.
5. Confirm with the management code or account password, then select Delete permanently.

This removes the account, encrypted source records, profiles, viewing and library state, searches and preferences, sessions, connected-device activations, recommendation state, and owned management codes.

If you cannot sign in

Email [email protected]. Include the management code shown by the player or the email address associated with an email account. We will verify the request before deletion to protect the account from unauthorised removal.

What deletion does not remove

App Store purchase history and payment records are controlled by Apple. Deleting an Odyssey account does not cancel a subscription or issue a refund. Use Odyssey Settings to disconnect and erase account records cached on an Apple TV. Removing the app deletes its local container, but the platform may retain Keychain records until they are explicitly cleared. Deleting the server account prevents local records from synchronising again.

After deletion

Deletion is permanent and source credentials cannot be recovered. Limited security, fraud-prevention, transaction, or legal records may be retained where required by law. Backups expire through normal protected backup rotation.