Descubre por qué se pierde un título o canal

Identificar lo que realmente está faltando

“Missing” can mean several things: a title is absent from Search, a Home shelf has vanished, an episode list is empty, or a poster exists but Play cannot find a source. Start with the exact screen and symptom. Each points to a different check.

Odyssey organises media from sources you connect and supplies none itself. It cannot add a film to a provider's catalogue or make an unauthorised library available. Metadata such as posters and synopses can exist without an available stream.

Verificar el acceso antes de cambiar la configuración

1. Confirm the active profile. Source assignments, profile restrictions and saved layout can differ.
2. Uso Buscar with the simplest accurate title. Compare the year when there are remakes or similarly named programmes.
3. Abrir Filtros de búsqueda, elija Reset filtros Y luego Aplique. A source, year or genre filter can hide an otherwise valid result.
4. Si solo falta una línea de domicilio, vea Configuraciones → Aparición y Biblioteca. For unfinished viewing, also check Settings → General → Mostrar Continuar Visto.
5. Abrir Settings → Fuentes → Proveedor de Salud para inspeccionar el estado informado de la fuente conectada y la última renovación exitosa.

Where Kids protection restricts source settings, the appropriate owner approval is required. Ordinary adult settings do not acquire a routine owner-PIN requirement just because you are troubleshooting.

Leer la fuente salud con precisión

Provider Health can show a paused source, a last failure, the last successful refresh and reported catalogue counts. On Apple TV, select a source to open its detail metrics; on other platforms, the form presents the source information directly.

No se informó is not the same as zero. Some counts are unavailable until the relevant operation completes, so avoid concluding that a provider has an empty library from an absent measurement.

A healthy catalogue connection is useful evidence, but it does not prove that every individual media file plays. If the title exists and fails only after selection, continue with playback troubleshooting.

Respeto al perfil y protección de los adultos

Kids Mode hides Adult content. Protected Adult content requires the appropriate PIN where the app requests it. If a title is intentionally restricted, do not disable protection simply to make a search result appear.

For other missing titles, ask the account owner to check the profile's allowed sources and restrictions. Compare results only using profiles you are authorised to access. A broader adult profile is not evidence that the restricted profile is malfunctioning.

Un film está en el servidor pero ausente de la casa

You can see a film in the original server library, but Odyssey's Home no longer shows its Watchlist row. Search finds the film and its detail screen plays correctly. That evidence points towards Home presentation rather than a missing file. Check the shelf's visibility and order first.

If Search also cannot find it, reset the filters, inspect Provider Health and confirm the profile can access that server. If the poster appears but there is no playable version, check the source's actual file availability and source choices instead of editing the Home shelf.

Haz una corrección y comproba de nuevo

Restore a hidden shelf, remove a mistaken filter or reconnect a source only when the corresponding evidence supports that action. Do not begin by deleting every source or reinstalling the app; doing so can remove useful context and may require saved channel bindings to be reconnected.

After the correction, repeat the same small test with the same title and profile. Record whether it now appears and whether it plays. Those are separate outcomes.

¿Qué hacer si se mantiene ausente

Send the title, year or episode number, the screen where it is missing, the source type, your device and app version, and whether the original source lists it. Include the relevant health message without credentials.

¿Un tema semanal promete un título particular? No. Calendar rules, metadata and available permitted content determine the row.

¿Puede el apoyo proporcionar la película desaparecida? Odyssey supplies no media. A provider catalogue or permission issue must be resolved with the responsible source.