Troubleshoot Home DVR

開始失敗的階段

Home DVR has several independent stages: the desktop service starts, Odyssey connects, a source is authorised, a recording is scheduled, media is written and a player opens it. A success at one stage does not prove that the later stages work.

Start with the last confirmed result. Record the device, app version, approximate time and exact visible error. Keep management codes, source passwords and sharing links out of screenshots or copied reports.

同伴不會開

使用當前的安裝器 下載頁面. The Mac signing repair was separately checked for installation and launch; that does not establish end-to-end recording on your setup.

If macOS reports an older download as damaged, replace that download with the current signed, notarised installer and follow its installation guide. Do not turn off Gatekeeper or delete security attributes as a routine workaround.

On Mac, Odyssey Home DVR is a menu-bar application. Open its menu and choose 設置... if you do not see a normal application window. Opening Settings still does not start the recording service.

應用程序無法連接

1. On the service host, check whether Home DVR is running. The Mac companion has 更新狀態 和 查看配置.
2. In Odyssey, open Settings → DVR → Open Home DVR 和檢查 管理連接 可用的地方
3. Check the server address and port. Use the intended HTTPS endpoint, not an unencrypted backend listening on port 3000.
4. 確保證書覆蓋地址並依靠此客戶端設備。
5. Check the DVR username and password, or use 重新連接保存的連接 可靠的保存聯繫。

“Trust this HTTPS server” records your choice of server; it does not make an invalid certificate valid. A local address that works at home may not work from an outside network.

錄製或共享不可用

Check the active profile and the source’s current permission. The source policy distinguishes 記錄 和 雷斯特里姆. A changed source can invalidate a previously approved configuration.

使用 清理源 when offered, then review the current status. The service can report a disabled, unsupported or unconfigured source. It can also apply account eligibility rules. Do not infer a product price or entitlement from an old screenshot; follow the current service response.

For sharing, check whether the programme is actually on air. A future programme may be schedulable but is not yet a live share.

錄製活動時間已結束

如果屏幕提供 檢查行動, use it before creating another recording. A timeout can leave the client uncertain whether the service accepted the first request. Repeating the action without checking can make the situation harder to interpret.

使用 更新記錄 and inspect Scheduled for the intended programme. Confirm its title, start time and status. Only retry creation when you understand the outcome of the earlier action.

一個項目被錯過、失敗或中斷

檢查工作中的 圖書館 記錄 預訂. Check whether the host was awake and the service running at the required time. Review storage availability, free space, source reachability and allowed connection limits.

Then inspect the guide timing. A programme that started early, ended late or changed channel can differ from the original schedule. Padding can help with expected timing differences, but cannot recover media from an offline recorder or a past unrecorded start.

Closing the player window is different from stopping the service. On Mac, Install DVR deliberately leaves the service stopped until the required setup and start steps are complete.

錄音是存在的,但不會播放

拒絕訪問: 查看個人資料、源許可和共享鏈接是否已終止或被取消。

流量不再可用: refresh the recording and sharing status. An old player can outlive the link or item it opened.

伴侶或來源忙碌: 等待很短,在開始額外的會議之前,檢查當前的流量和連接限制。

記錄已改變或無法搜索: reopen it. The player needs the current media state.

未支持的視頻流: verify the companion’s source and media response. A network retry does not change an unsupported format by itself.

工作例子和下一步

A scheduled recording is absent from Recorded. The owner checks Scheduled and finds it marked Missed. They then discover that Home DVR was installed but never started. They complete configuration, start the service and test a short future recording. They do not claim that the missed programme has been recovered.

If the issue remains, contact support with the failed stage, device and app version, host platform, time and redacted error. Say whether a short authorised test recording succeeds. That evidence is more useful than “DVR is broken” and does not require sharing credentials.